FAQ - Nopinz

Delivery times depend on the availability of the product ordered. For in-stock items, we typically dispatch within 1–2 working days. Back‑ordered items typically dispatch in 7–10 working days, plus shipping, depending on production lead times. Club order lead time is always advertised on the website. You’ll receive an estimated dispatch time at checkout and in your confirmation email.

We recommend using our size guide, which includes detailed measurements for each product line. For the best fit, compare your body measurements with our guide and consider the intended use—race kit is designed for a compressive, performance fit. If you're between sizes or unsure, we recommend using your height and weight. Feel free to contact us for further advice.

We recommend washing your Nopinz kit on a gentle cycle at 30°C. Use non-bio detergent or Ecoswash and avoid fabric softeners. Do not tumble dry, iron, bleach or use sports wash. Always wash inside out and hang to dry naturally. This protects the fabrics and performance features like Grippers and SpeedPockets™.

SpeedPocket™ is our patented race-number pocket, designed to hold your number without pins whilst improving aerodynamics. Integrated into the back of our skinsuits, it reduces drag compared to pinned numbers and protects your kit from damage—giving you a clean, pro-level solution that saves watts.

Simply add the SpeedPocket™ to your cart, download and print the order form, and complete your checkout. Then, send us your clean, dry suit along with the form and our in-house seamstresses will work their magic—fitting the SpeedPocket™ with precision and care. We'll return your upgraded suit within 7–14 working days plus shipping. Safety-pinned race numbers and pinholes will soon be a thing of the past.

Every aero suit we develop goes through a rigorous wind tunnel testing process, often in collaboration with pro riders and aerodynamicists. We test at race-specific yaw angles and speeds to fine-tune seam placement, fabric choices and surface textures. These real-world simulations ensure each suit delivers measurable drag reduction and performance gains on the road or track.

We accept all major payment methods, including Visa, Mastercard, American Express and PayPal. You can also check out quickly using Apple Pay, Google Pay, or Shop Pay. For added flexibility, we offer Klarna, allowing you to buy now and pay later. Simply choose the Klarna option at checkout to split your payment or defer it. All payments are processed securely and encrypted to keep your information safe. "Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply."

Orders & Shipping

How long will my order take to arrive?

Do you ship internationally?

How much is shipping?

Can I track my order?

Products & Sizing

How do I choose the right size?

Do you offer custom sizing?

What makes Nopinz kit faster?

Can I customise my kit with my name or team logo?

What's the difference between each product line (e.g., Hypersonic, Pro-1 Evo, etc.)?

Returns

What is your return policy?

Can I exchange for a different size?

How do I start a return?

Care & Maintenance

How should I wash my Nopinz gear?

Will washing affect performance?

Tech & Innovation

What is SpeedPocket™?

How do I get a SpeedPocket™ fitted?

How are your suits wind tunnel tested?

Club & Team Orders

How do club shop orders work?

What’s the lead time for club orders?

Do you offer discounts for clubs or bulk orders?

Can I return club purchases?

Customer Support

Customer Support

What’s your response time?

Where are you based?

Outlet Products

Are outlet items brand new?

Can I return outlet purchases?

Payments

What payment methods do you accept?

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